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Top Skills Every Call Center Agent Needs: How Do You Train for Them?


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Top Skills Every Call Center Agent Needs: How Do You Train for Them?
WalterChang


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Yesterday, 09:59 AM (This post was last modified: Yesterday, 10:56 AM by WalterChang.)
Empathy is huge in calls! I work at a health service call center, and we focus a lot on teaching agents to really listen and stay calm. We train with role-plays and live call reviews to build those skills. I found some solid advice on https://uteach.io/articles/call-center-training about blending soft skills like empathy with tech know-how. It’s helped our team connect better with customers. What skills are you prioritizing?
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RE: Top Skills Every Call Center Agent Needs: How Do You Train for Them? - by WalterChang - Yesterday, 09:59 AM

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