What’s the best Hospitality CRM Software for improving guest experiences?

[krayincrm]

Managing hotel operations is getting complex, guest expectations are high, and using spreadsheets or basic tools no longer works. I’m exploring CRM Software for Hotels that can help with:

• Centralizing guest data and booking history
  
• Personalizing communication and offers
  
• Automating follow-ups and feedback requests
  
• Supporting loyalty and retention programs
  
  

Has anyone here implemented a Hospitality Management CRM for small or mid-sized hotels? Curious to know which platforms worked best for you and what tangible improvements you saw in guest satisfaction and efficiency.